Responsible Gaming
at dewi355
dewi355 is built on the belief that gaming should be entertaining, controlled, and safe. Our responsible gaming programme gives every player in Bangladesh the tools and knowledge they need to stay in control — from deposit limits and self-exclusion to 24/7 support access.
Our Commitment to Responsible Gaming
At dewi355, responsible gaming is not an afterthought — it is a foundational principle that shapes how we design our platform, how we interact with players, and how we measure our own success. We believe that gambling should always be an enjoyable, voluntary leisure activity, pursued within personal boundaries that each player sets for themselves.
We recognise that for a small number of players, gambling can become problematic. The dewi355 responsible gaming programme exists to provide every player — especially those in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh — with the practical tools, honest information, and professional support they need to keep their gaming experience positive and in control.
Our programme is built on four core pillars: prevention (age verification and education), protection (deposit limits, time-out controls, and reality checks), intervention (early identification of at-risk behaviour), and support (access to 24/7 assistance and professional help organisations). Every feature described on this page is available free of charge to all registered dewi355 players.
If at any point you feel that your gambling is no longer within your control, please stop playing and contact our support team immediately at support@dewi355 or via live chat. Help is always available, and there is no shame in asking for it.
All players verified as 18+ before depositing or playing for real money.
Set daily, weekly, or monthly deposit caps to keep spending within your means.
Time-out features and session reminders keep you aware of time spent playing.
Exclude yourself from the platform for a fixed period or permanently at any time.
Trained support staff available around the clock to assist with any concern.
Age Restriction & Verification
dewi355 enforces a strict 18+ age policy. During registration, all players must confirm by declaration that they are at least 18 years of age. Before any real-money deposit or withdrawal is processed, players are required to complete our Know Your Customer (KYC) verification process, which includes submission of a government-issued photo identification document such as a Bangladesh National Identity Card (NID) or passport.
Our compliance team reviews all submitted KYC documents manually. Any account where age cannot be confirmed as 18+ will be suspended and all funds returned to the verified payment method. We do not accept identity documents from individuals under the age of 18 under any circumstances, and we actively cooperate with authorities in cases involving attempted underage access.
Additionally, dewi355 reserves the right to request additional age-verification documentation at any time during the lifespan of an account, particularly before processing large withdrawals or activating bonus promotions. This is a standard practice among responsible gambling operators globally.
We encourage all players who share a device or household with children or teenagers to take proactive steps to prevent underage access to gambling websites. Practical measures include:
- Always logging out of your dewi355 account when you finish a session, especially on shared devices.
- Using a unique, strong password for your dewi355 account that is not shared with or accessible to any other household member.
- Enabling parental control software on shared family devices. Reputable filtering tools used in Bangladesh include Google Family Link, Net Nanny, and the parental controls built into Android and iOS operating systems.
- Speaking openly with children and teenagers about the risks associated with gambling and why it is an adults-only activity.
- Never leaving an active gaming session unattended on a visible screen in the presence of minors.
If you believe that a minor has accessed or used your dewi355 account, contact our support team immediately so that the account can be secured and the matter investigated appropriately.
Responsible Gaming Tools
dewi355 provides a comprehensive suite of player-controlled tools designed to help you manage the time and money you spend on the platform. All tools are available free of charge, take effect immediately or within 24 hours as noted, and can be accessed through your account settings or by contacting our support team.
Self-Exclusion Programme
Self-exclusion is a formal agreement between you and dewi355 that prevents you from accessing your account, depositing funds, or placing wagers for a defined period or permanently. It is one of the most effective tools available to players who feel that their gambling behaviour has become difficult to manage or who simply want a complete break from the platform.
Unlike a cooling-off period (which is a short-term pause), self-exclusion is a serious commitment. During any active self-exclusion period, dewi355 will take the following steps on your behalf:
- Immediately suspend access to your account for the duration of the exclusion period.
- Cancel any pending bonus offers or promotional communications associated with your account.
- Unsubscribe your email address and mobile number from all marketing and promotional messages for the duration of the exclusion.
- Ensure that our support team flags any contact from your account as subject to an active exclusion, preventing any agent from manually reactivating access during the exclusion window.
- Process any pending withdrawal of funds to your verified payment method, as this is your money and you are entitled to it regardless of exclusion status.
If you attempt to re-register a new account during an active self-exclusion period, dewi355 will close that account upon identification and return any deposited funds. We use a combination of identity matching, device fingerprinting, and payment method matching to detect re-registration attempts during exclusion periods.
dewi355 offers the following self-exclusion durations. All periods are measured from the time of confirmed exclusion activation:
- 6 months: A meaningful medium-term break, suitable for players who recognise early warning signs and want time to reflect and rebuild healthy habits before returning.
- 1 year: A longer-term exclusion providing an extended period away from gambling, recommended for players who have experienced moderate difficulty controlling their gaming behaviour.
- 5 years: A long-term exclusion for players with a history of problem gambling who require an extended period of abstinence to recover and stabilise their financial and personal situation.
- Permanent exclusion: A lifetime ban from the dewi355 platform. This option cannot be reversed under any circumstances and is recommended for players who have determined that gambling is incompatible with their long-term wellbeing.
To request self-exclusion, contact our support team via live chat, WhatsApp at +880 1700 000355, or email at support@dewi355 with the subject line "Self-Exclusion Request". Our welfare team will process the request within one hour and send you a written confirmation to your registered email address.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise from the inside. Being honest with yourself about the following warning signs is the first and most important step towards getting help. If several of these apply to you, we strongly encourage you to use dewi355's responsible gaming tools or reach out to our support team.
Support & Help Resources
dewi355's own support team is your first point of contact for any gambling-related concern. Beyond our in-house welfare team, we also encourage players across Bangladesh to be aware of professional support organisations that specialise in helping individuals and families affected by problem gambling.
If you or someone you know is struggling with problem gambling, the following internationally recognised organisations offer free, confidential support and resources. All services listed below are accessible from Bangladesh:
- Gamblers Anonymous (GA): A worldwide fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem with compulsive gambling. The GA 20-question self-assessment is freely available online and is widely regarded as one of the most reliable tools for evaluating whether gambling has become problematic.
- GamCare: A leading provider of information, advice, and support for anyone affected by problem gambling. GamCare operates a free helpline and webchat service available internationally. Their website contains a wide range of self-help resources, including budgeting tools and guided self-exclusion walkthroughs.
- Gambling Therapy: Operated by the Gordon Moody Association, Gambling Therapy offers free practical advice and emotional support to problem gamblers and their families and friends. Their online forum and live chat service are available globally, including to players in Dhaka, Chittagong, and other major cities across Bangladesh.
- National Council on Problem Gambling (NCPG): Provides a 24-hour helpline, live chat, and a comprehensive library of self-help resources for individuals and families affected by problem gambling. The NCPG's resources are available in English and accessible globally.
- BeGambleAware: An independent charity committed to reducing gambling-related harm. Their website offers a free self-assessment tool, a confidential helpline, and a directory of treatment and support services for problem gamblers worldwide.
dewi355 does not endorse or have any commercial relationship with the above organisations. They are listed solely for the benefit of our players who may need additional support beyond what our in-house welfare team can provide.
Frequently Asked Questions
No. dewi355 is strictly an adults-only platform. You must be at least 18 years of age to register, deposit, or play. We verify the age of all players through our KYC process and will immediately close any account found to belong to a person under 18.
Log in to your dewi355 account, go to Account Settings, and select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits in BDT. Reductions take effect immediately; increases are subject to a 7-day cooling-off period.
Short and medium-term self-exclusion periods (6 months, 1 year, 5 years) cannot be cancelled or shortened once activated. This is intentional — it ensures the tool works as a genuine safeguard rather than a reversible pause. Permanent self-exclusion can never be reversed. After a fixed exclusion period expires, you may request reactivation in writing, subject to a mandatory 7-day reflection period.
Any funds remaining in your account at the time of self-exclusion will be processed as a withdrawal to your verified payment method — bKash, Nagad, Rocket, or your registered bank account. You will not lose access to your own money by choosing to self-exclude. Processing typically takes 1–3 business days depending on your chosen withdrawal method.
No. As soon as a cooling-off period or self-exclusion is activated, your account is automatically removed from all marketing communications. You will not receive bonus offers, promotional SMS messages, or email newsletters during any active exclusion or cooling-off window.
Stop playing immediately and contact our support team via live chat or at support@dewi355. Ask to speak with our player welfare team, who can help you activate self-exclusion, discuss your options, and refer you to professional support organisations. Reaching out is the bravest and most important step you can take.
Now that you are familiar with our responsible gaming tools and commitments, explore everything dewi355 has to offer. Remember: gaming is most enjoyable when it stays within your personal limits.